Organizer´s terms and conditions

Festival Krumlov (“event”) is organized by the Festival Krumlov, z.s. The event consists of social, artistic, cultural, educational and entertainment productions. Following Terms and Conditions apply to all productions organized by the Festival Krumlov, z. s. or in cooperation with third parties. All premises and places where productions or any events related to the main event or its partners take place are listed as “venue”.

GENERAL PROVISIONS

1. By purchasing tickets to any productions of the event or visiting any productions free of admission, the visitor agrees to all Terms and Conditions listed by the organizer.
2. Visitors to the event are required to behave in the event area in such a way that their actions do not endanger the safety, health, or property of third parties, as well as the equipment located at the event venue. Visitors are also required to follow the instructions of the organizers and security agency staff, as well as the directives and orders of the Integrated Rescue System units, the Municipal Police of Český Krumlov, and members of firefighting, medical, and security services.
3. The organizers and security service staff are present to protect visitors and secure safety at the venues and during productions. 
4. Competences and duties of the organizer and the security service:
   1. ticket control at the entrance to the venue of the concert or festival event and at any time during them, incl. random checks;
   1. personal inspection at the entrance to the venues (prohibition of bringing in dangerous and unauthorized objects);
   1. expelling visitors from the venue of a concert or festival event (person without a valid ticket, aggressive persons, persons endangering safety, unauthorized sellers and sellers violating the contractual conditions of sale, dealers of any narcotics, other people negatively influencing productions or endanger visitor’s safety);
   1. preventing visitors from entering areas with a ban on entry for the public, securing the organizer’s property.
5. During the productions, flash photography and audiovisual recordings of the performing artists are strictly forbidden.
6. The use of mobile phones and smoking, including electronic cigarettes, is prohibited during the productions. After the production is finished, smoking is allowed only in places designated by the organizer.
7. During the event video and audio recordings in the form of photographs and videos will be made for the purpose of presenting and promoting the festival. By entering the event venues, the visitors give their consent to the taking of photographs and making of video recordings. Event visitors have the right to refuse to grant the consent to the taking of photographs and making of video recordings as well as the right to subsequently withdraw the consent. If you wish to refuse or withdraw your consent, you may do so electronically by sending an e-mail to auviex@auviex.cz.
8. With the ticket purchase you are obliged to provide your valid e-mail address. Your e-mail address will be used by the MHF and ticket seller to inform you about possible programme changes or cancellations. 

ACCESS TO PRODUCTIONS

1. Visitors are required to comply with all generally binding and local legal regulations as well as the operational rules of the city of Český Krumlov.
2. Access to any productions of the event is allowed only to persons with a valid ticket, unless it is a freely accessible production, i.e. without the need to purchase a ticket.
3. Access to productions of the event will not be allowed to visitors who are inappropriately dressed and obviously under the influence of alcohol, other narcotics or psychotropic substances.
4. When entering the production venue, the visitor is obliged to do a security check at the request of the staff of the security service or organizer. If the inspection is refused, the visitor will not be allowed into the event area.
5. Visitors enter and use the event venue at their own risk and are obligated to act in a way that prevents damage to health and property, both their own and that of third parties. The organizer does not assume responsibility for damage to health or property incurred by a visitor as a result of the actions of another visitor, whether intentional or unintentional, that caused the damage, or for damage caused by force majeure, particularly due to extreme weather conditions.
6. Visitors are forbidden to bring animals to the production venue, with the exception of assistance dogs. The visitor with assistance dog is obliged to announce their presence at least 1 day before the production via telephone or e-mail info@festivalkrumlov.cz.
7. Visitors are strictly prohibited from handling open fire and pyrotechnics at all locations of the productions, including the release of so-called balloons of luck.
8. Visitors are forbidden to bring drinks and snacks into the space of auditorium.
9. The venue opens for visitors 1 hour before the start of production and closes 5 minutes before the start of production. The organizer always decides on any adjustment of the opening of the event venue depending on current situation.
10. Visitors are obliged to take their seats at the production venue in a time, no later than 10 minutes before the start of the production, unless otherwise stated on the ticket. In case of late arrival, the visitor may be admitted to the production venue only during the applause and will be offered alternative seats or a place to stand, or may be admitted only during an official break. The event organizer always has the right to decide where or when allow late-comers to the production.
11. In case there are any restrictions issued by the local government, visitors are obliged to accept additional conditions for entering the productions. List of current additional conditions will be issued by Organizer on the official website, social networks and via ticketing company. Those conditions might be: verification of non-infectivity, negative PCR test, measuring of body temperature upon arrival, wearing personal protective equipment etc..

AT THE PRODUCTIONS

1. Visitors are obliged to respect the reservations at the venues made by the organizer.
2. Visitors are required to store their belongings exclusively in areas designated for this purpose by the organizer. The organizer is not responsible for the loss of items outside the areas designated for storage or safekeeping. Items left outside the designated areas may be removed by the organizer or authorized persons, and further handled in accordance with generally applicable legal regulations. The organizer is entitled to demand the surrender of items from visitors that have caused damage to the organizer or any third party’s health or property.
3. Visitors are obliged not to disturb the productions with their behavior. If, despite the notification of the organizer or the representative of the security service, the visitor does not obey the instruction, he may be expelled from production immediately.
4. When visiting the productions, visitors follow the dress code and are appropriately dressed, unless otherwise specified by the organizer. The following rules apply to each venue:
   1. productions held outdoors can be influenced by the weather, so we recommend visitors to bare this in mind when choosing clothes and footwear.
   1. shoes with stiletto heels are forbidden in productions taking place in the chateau
   1. bare shoulders are forbidden in productions taking place in any of ecclesiastical venues.
5. Visitors are required to respect the directive and informational signs located at the event venue.
6. It is strictly forbidden for all visitors to move chairs in the auditorium, take away blankets, raincoats or other equipment temporarily provided for use by the organizer.
7. In the event of an evacuation of the event venue, visitors are required to follow the instructions of authorized personnel managing the evacuation.

TICKETS

1. Tickets sale and validity
2. Tickets are sold online at www.festivalkrumlov.cz through the ENIGOO reservation system. Tickets can also be purchased at the Český Krumlov Information Center, located at náměstí Svornosti 2, 381 01, Český Krumlov. Current operating hours can be found on the Information Center’s website. Alternatively, tickets can be purchased at the Organizer’s office by prior arrangement via email at vstupenky@festivalkrumlov.cz.Tickets are sold in the order in which orders are placed until the auditoriums are filled to capacity.
3. Unsold tickets will be available at the venue an hour before the start of the production.
4. Forging tickets is a criminal offence.
5. The ticket entitles the holder to enter the event once. It loses its validity once the ticket holder leaves the venue.
6. The ticket is only valid for the stipulated day, time and venue and is only valid with the counterfoil (in case of tickets purchased in physical shops) and valid barcode (in case of tickets purchased online).
7. Please check the details on your ticket. Subsequent claims will not be considered.
8. Tickets and reductions
9. ZTP and ZTP/P card holders – 30 % discount on presentation of the respective document.
10. Children under 6 years of age – free entry with no entitlement to a seat
11. Children from 6 to 15 years – 50 % discount on presentation of the respective document.
12. Seniors over 65 years – 10 % discount on presentation of the respective document.
13. Discounts can not be combined. 
14. Refunds
15. Purchased tickets cannot be returned or exchanged. No compensation will be provided for lost tickets.
16. The customer is only entitled to a refund of the admission fee if the organizer cancels the event. Claims for admission fee refunds must be made at the place where the tickets were purchased within a month of the date of the event. Postage and packing will not be refunded.
17. The ticket holder is not entitled to apply for a refund of the ticket in the event of the date or location change due to so-called force majeure. In this case, the tickets remain valid for the newly set date or place of the production.
18. If a concert starts and is cancelled after 15 minutes due to bad weather or any other force majeure, the ticket holder will no longer be entitled to a refund of the admission fee.
19. The right to a refund must be claimed at the place of purchase of the ticket.

PROGRAM CHANGES

1. The organizer reserves the right to make any changes within the program (date, cast, venue). Such changes are announced on the official website www.festivalkrumlov.cz or social networks immediately.
2. In case of bad weather, the organizer does not offer an alternative venue for open air productions and reserves the right to delay the start of the performance by up to 120 minutes.

THANK YOU

Dear visitors, we trust that you will accept the organizer’s terms and conditions with understanding and that by respecting them, you will help the undisturbed course of festival performances. Thank you.